Exchanges & Returns

RETURNS

Not completely satisfied with your order? And would you like to return your order for a refund? No worries! We have an easy return policy. Just email us at info@nola-amsterdam.com with your order number and reason for returning & we will contact you via e-mail with the return address and further details. 

You can return the jewelry up to 14 calendar days after receiving your order. Earrings can unfortunately not be returned or exchanged due to hygienic reasons. You can only return the item if the item is undamaged and unworn.

Can I exchange my item for another size or style?
That’s possible! You can send the wrong item to our return address and you’ll receive store credit of the purchased amount, so you can order the item again in the right size/style. Please note that the extra shipping costs of the exchange are for the customer. Please email us at info@nola-amsterdam.com and we'll give you further details!

Do I need to pay for the return?
We only have free returns with PayPal. Didn’t pay with Paypal? Then are you responsible for the return costs.

Want to refund your return costs when you used PayPal on our website? Just click here to activate the PayPal Service. After that log into your PayPal account, select the purchase you returned and click on "request return shipping refund".

Questions? Contact us at: info@nola-amsterdam.com. We are happy to help!