Returns

Not completely satisfied with your order? And would you like to return your order for a refund? No worries! We have an easy return policy. 

- Print and fill out this Returns form and include it in your return package. 

You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn.

Earrings can unfortunately not be returned or exchanged due to hygienic reasons.

Do I need to pay for the return?
We only have free returns with PayPal. Didn’t pay with Paypal? Then are you responsible for the return costs.

Want to refund your return costs when you used PayPal on our website? Just click here to activate the PayPal Service. After that log into your PayPal account, select the purchase you returned and click on "request return shipping refund".

Questions? Contact us at: info@nola-amsterdam.com. We are happy to help!

Refund Policy

If you have purchased anything on Nola Amsterdam, but:

  • didn’t receive the right products, or
  • didn’t receive your products within the guaranteed delivery time (45 days), you get a full refund from us.

However we can’t give you full refund under the following circumstances:

  1. Your order didn’t arrived due to factors within your control (for example you provided us with the wrong shipping address).
  2. Your order didn’t arrived due to one or other circumstances outside the control of Nola Amsterdam (for example not cleared by customs, or natural disasters).
  3. Your order has been placed within a sale. In this case you can still change your order amount for other products.

Want to refund your order? Check our “Return” page.