Returns & Refunds
Not completely satisfied with your order? And would you like to return your order for a refund? No worries! We have an easy return policy.
- Print and fill out this Returns form and include it in your return package.
You can return the jewelry up to 14 calendar days after receiving your order. You can only return the item if the item is undamaged and unworn. The customer is responsible for the return costs.
Earrings can unfortunately not be returned or exchanged due to hygienic reasons.
Ordered your items during a sale/deal?
If you want to return items you bought during a deal, please make sure you send all the products back if you want a full refund. Do you want to keep one or more items? No worries. Please note that your order amount will be recalculated with the products you want to keep, so you will still receive the discount.
Questions? Contact us at: firstname.lastname@example.org. We are happy to help!
If you have purchased anything on Nola Amsterdam, but:
- didn’t receive the right products, or
- didn’t receive your products within the guaranteed delivery time (45 days), you get a full refund from us.
However we can’t give you full refund under the following circumstances:
- Your order didn’t arrive due to factors within your control (for example you provided us with the wrong shipping address).
- Your order didn’t arrive due to one or other circumstances outside the control of Nola Amsterdam (for example not cleared by customs, or natural disasters).
- Your order has been placed within a sale. In this case you can still change your order amount for other products.
Want to refund your order? Check our “Return” page.